Certified Contact Center Agent - CCCA

A professional certification coupled with a professional designation is the best path to a world-class quality customer service. At Orion Learning, our customer service certification programs are the only ISO, competency-based, customer service certification programs in the world that utilize international competency based standards and are accredited by the International Service Standards Alliance (ISSA). 

The Certified Contact Center Agent (CCCA) program is targeted to contact center agents in any industry. This certification program has been designed to ensure that the successful Certified Contact Center Agent program participant is trained and has the knowledge and skills to competently perform their jobs to a national occupational standard. All of the required courses in this program contain comprehensive interactive online training materials, activities, real-life application of concepts and solid assessments. 

The Learning Outcomes include: 
  • Professionalism
  • Communication Skills
  • Technology Skills
  • Health & Safety
  • Operations
This bundle includes the following courses:  Benefits:
  • Professional designation
  • ISO certification program
  • International curriculum
  • Comprehensive competency based training
  • Elevates service standards to a professional level
  • Creates a competitive edge
  • Provides enhanced career path
Target Audience:
  • Anyone wanting to to obtain a professional designation and certification in their role


CCCA_certified_contact_center_agent

Course Code: CCCA
Course Duration: 63 Hours
Price: $2,495 CAD - plus applicable taxes


Click here for volume discounts for this product.

 

What's included
  • Up to 12 months access to each course in this bundle
  • Delivery via Orion Learning LMS
  • Accredited Course Content
  • Course Workbook (if applicable)
  • Interactive Course Activities
  • Course Assessment
  • Course Certificate
  • Progress Reporting

CCCA

Certified Contact Center Supervisor - CCCS

A professional certification coupled with a professional designation is the best path to a world-class quality customer service. At Orion Learning, our customer service certification programs are the only ISO, competency-based, customer service certification programs in the world that utilize international competency based standards and are accredited by the International Service Standards Alliance (ISSA). 

The Certified Contact Center Supervisor (CCCS) program is targeted to service industry managers/supervisors (team leads, supervisors or any position that provides leadership, coaching, mentoring, and direction to employees) in any service environment. This certification program has been designed to ensure that the successful Certified Contact Center Supervisor program graduate is trained and has the knowledge and skills to competently perform their jobs to a national occupational standard. All of the required courses in this program contain comprehensive interactive online training materials, activities, real-life application of concepts and solid assessments. 

The Learning Outcomes include: 
  • Professionalism
  • Communication Skills
  • Technology Skills
  • Health & Safety
  • Monitoring & Leading Operations
  • Basic Human Resources
This bundle includes the following courses:  Benefits:
  • Professional designation
  • ISO certification program
  • International curriculum
  • Comprehensive competency based training
  • Elevates service standards to a professional level
  • Creates a competitive edge
  • Provides enhanced career path
Target Audience:
  • Anyone wanting to to obtain a professional designation and certification in their role
CCCS_certified_contact_center_supervisor

Course Code: CCCS
Course Duration: 51 Hours
Price: $2,995 CAD - plus applicable taxes


Click here for volume discounts for this product.

 

What's included
  • Up to 12 months access to each course in this bundle
  • Delivery via Orion Learning LMS
  • Accredited Course Content
  • Course Workbook (if applicable)
  • Interactive Course Activities
  • Course Assessment
  • Course Certificate
  • Progress Reporting
ISSA-CCCS

Certified Customer Service Agent - CCSA

A professional certification coupled with a professional designation is the best path to a world-class quality customer service. At Orion Learning, our customer service certification programs are the only ISO, competency-based, customer service certification programs in the world that utilize international competency based standards and are accredited by the International Service Standards Alliance (ISSA). 

The Certified Customer Service Agent (CCSA) program is targeted to Agents in any service industry. This certification program has been designed to ensure that the successful Certified Customer Service Agent program graduate is trained and has the knowledge and skills to competently perform their jobs to a national occupational standard. All of the required courses in this program contain comprehensive interactive online training materials, activities, real-life application of concepts and solid assessments. 

The Learning Outcomes include: 
  • Professionalism
  • Communication Skills
  • Technology Skills
  • Health & Safety
  • Operations
This bundle includes the following courses:  Benefits:
  • Professional designation
  • ISO certification program
  • International curriculum
  • Comprehensive competency based training
  • Elevates service standards to a professional level
  • Creates a competitive edge
  • Provides enhanced career path
Target Audience:
  • Anyone wanting to to obtain a professional designation and certification in their role
CCSA_certified_customer_service_agent

Course Code: CCSA
Course Duration: 52 Hours
Price: $2,495 CAD - plus applicable taxes


Click here for volume discounts for this product.

 

What's included
  • Up to 12 months access to each course in this bundle
  • Delivery via Orion Learning LMS
  • Accredited Course Content
  • Course Workbook (if applicable)
  • Interactive Course Activities
  • Course Assessment
  • Course Certificate
  • Progress Reporting

ISSA-CCSA

Certified Customer Service Manager - CCSM

A professional certification coupled with a professional designation is the best path to a world-class quality customer service. At Orion Learning, our customer service certification programs are the only ISO, competency-based, customer service certification programs in the world that utilize international competency based standards and are accredited by the International Service Standards Alliance (ISSA). 

The Certified Customer Service Manager (CCSM) program is targeted to service industry managers/supervisors (team leads, supervisors or any position that provides leadership, coaching, mentoring, and direction to employees) in any service environment. This certification program has been designed to ensure that the successful Certified Customer Service Manager program graduate is trained and has the knowledge and skills to competently perform their jobs to a national occupational standard. All of the required courses in this program contain comprehensive interactive online training materials, activities, real-life application of concepts and solid assessments.. 

The Learning Outcomes include: 
  • Professionalism
  • Communication Skills
  • Technology Skills
  • Health & Safety
  • Monitoring & Leading Operations
  • Basic Human Resources
This bundle includes the following courses:  Benefits:
  • Professional designation
  • ISO certification program
  • International curriculum
  • Comprehensive competency based training
  • Elevates service standards to a professional level
  • Creates a competitive edge
  • Provides enhanced career path
Target Audience:
  • Anyone wanting to to obtain a professional designation and certification in their role
CCSM_certified_customer_service_manager

Course Code: CCSM
Course Duration: 48 Hours
Price: $3,495 CAD - plus applicable taxes


Click here for volume discounts for this product.

 

What's included
  • Up to 12 months access to each course in this bundle
  • Delivery via Orion Learning LMS
  • Accredited Course Content
  • Course Workbook (if applicable)
  • Interactive Course Activities
  • Course Assessment
  • Course Certificate
  • Progress Reporting

ISSA_CCSM

Certified Customer Service Supervisor - CCSS

A professional certification coupled with a professional designation is the best path to a world-class quality customer service. At Orion Learning, our customer service certification programs are the only ISO, competency-based, customer service certification programs in the world that utilize international competency based standards and are accredited by the International Service Standards Alliance (ISSA). 

The Certified Customer Service Supervisor (CCSS) program is targeted to service industry managers/supervisors (team leads, supervisors or any position that provides leadership, coaching, mentoring, and direction to employees) in any service environment. This certification program has been designed to ensure that the successful Certified Customer Service Supervisor program graduate is trained and has the knowledge and skills to competently perform their jobs to a national occupational standard. All of the required courses in this program contain comprehensive interactive online training materials, activities, real-life application of concepts and solid assessments.

The Learning Outcomes include: 
  • Professionalism
  • Communication Skills
  • Technology Skills
  • Health & Safety
  • Monitoring & Leading Operations
  • Basic Human Resources
This bundle includes the following courses:   Benefits:
  • Professional designation
  • ISO certification program
  • International curriculum
  • Comprehensive competency based training
  • Elevates service standards to a professional level
  • Creates a competitive edge
  • Provides enhanced career path
Target Audience:
  • Anyone wanting to to obtain a professional designation and certification in their role
CCSS_certified_customer_service_supervisor

Course Code: CCSS
Course Duration: 47 Hours
Price: $2,995 CAD - plus applicable taxes


Click here for volume discounts for this product.

 

What's included
  • Up to 12 months access to each course in this bundle
  • Delivery via Orion Learning LMS
  • Accredited Course Content
  • Course Workbook (if applicable)
  • Interactive Course Activities
  • Course Assessment
  • Course Certificate
  • Progress Reporting

ISSA_CCSS