Appraising Workplace Performance

Conducting performance reviews can be an excellent opportunity to inspire, motivate, and communicate with your employees, but only if they are conducted correctly. Conversely, if performance reviews are poorly done, they can result in mutual feelings of frustration and distrust between managers and employees. In this course, you'll have an opportunity to learn the correct methods and techniques that can be used in the performance review process to ensure the most beneficial results possible.


This course includes the following chapters:
  • Chapter 1: Understanding Performance Appraisals
  • Chapter 2: The Performance Management Process
  • Chapter 3: The Performance Appraisal
What You Will Learn:
  • An explanation of why performance appraisals aren't popular amongst employees and leaders
  • An effective way to address employee concerns about performance appraisals
  • How to make performance appraisals defensible
  • The benefits of performance appraisals
  • What the performance appraisal consists of
  • The main topics that should be included in the development of a performance appraisal document template
  • How to monitor and modify workplace behavior after conducting performance appraisals
  • Strategies to conduct a successful performance appraisal meeting
  • Constructive listening during a performance appraisal
  • The importance of asking questions to gain more information during a performance appraisal
    Target Audience:
    • New or experienced leaders
    • Individuals looking to improve their skills
    • Supervisors
    • Managers and above
    per504_appraising_workplace_performance

    Course Code: PER504
    Course Duration: 1 Hour
    Price: $149 CAD - plus applicable taxes


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    What's included
    • 12 months access to the digital course
    • Delivery via Orion Learning LMS
    • Course handbook, where applicable
    • Course Content
    • Interactive Course Activities
    • Course Assessment
    • Course Certificate
    • Progress Reporting

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    Building Effective Teams

    In this course the concept of workplace teams is discussed. Topics covered include the stages of team formation, models of workplace teams, team player types, team building, and characteristics of effective teams. When everyone on a team is working together well, teamwork can be of tremendous benefit for an organization, for job satisfaction, and for work efficiency. Its important to be aware of the factors that can prevent or take away from good teamwork. The awareness of these barriers will help you to recognize their existence in your team and take steps to break the barriers down.

    What You Will Learn:
    • Benefits and barriers of Teamwork
    • Models of workplace teams
    • Team Player Types
    • Characteristics of Effective Teams
    • The TORI Model of Team Building
      Target Audience:
      • New hire employees
      • New or experienced employees
      • Individuals looking to improve their skills
      • Team Leads
      • Supervisors
      • Managers and above
      tea400_building_effective_teams

      Course Code: TEA400
      Course Duration: 1 Hour
      Price: $149 CAD - plus applicable taxes


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      What's included
      • 12 months access to the digital course
      • Delivery via Orion Learning LMS
      • Course Content
      • Interactive Course Activities
      • Course Assessment
      • Course Certificate
      • Progress Reporting

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      Coaching in the Workplace

      Effective managers understand that simply directing orders to their employees will not yield optimal results. Rather, by developing a coaching style that addresses and nurtures the skills and talents of employees will help create a more well-rounded and knowledgeable workforce. As a result of coaching, employees become more efficient, educated, and effective in the tasks and roles they are assigned. This course will help you to develop your coaching skills. You'll have an opportunity to learn how to communicate your coaching feedback and how to develop an awareness of the specific learning styles of your employees.

      This course includes the following chapters:
      • Chapter 1: Fundamentals Laying Down the Foundation
      • Chapter 2: The Five Critical Coaching Skills
      • Chapter 3: Feedback and Your Coaching Process
      What You Will Learn:
      • What coaching is in the context of a workplace
      • Two styles of coaching
      • What learning styles are and how they contribute to being an effective coach
      • The 6 key adult learning principles
      • The impact that effective interpersonal communication skills has on the success of the coaching you provide
      • The importance of coaching follow-up and helping skills
      • How mentoring and teaching skills can improve the success of your team
      • The need for challenging skills as a component of your coaching practice
      • How feedback and coaching work together
      • Types of feedback models and knowing how and when to use which one
      • Some useful tips that experienced leaders use when giving feedback
      • How to avoid the top 8 mistakes when delivering feedback
      • How to handle negative reactions to the delivery of negative feedback
        Target Audience:
        • Individuals looking to improve their skills
        • Team Leads
        • Supervisors
        • Managers and above
        coa500_coaching_in_the_workplace

        Course Code: COA500
        Course Duration: 1 Hour
        Price: $149 CAD - plus applicable taxes


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        What's included
        • 12 months access to the digital course
        • Delivery via Orion Learning LMS
        • Course handbook, where applicable
        • Course Content
        • Interactive Course Activities
        • Course Assessment
        • Course Certificate
        • Progress Reporting

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        Common Human Resource-Related Issues and Responsibilities

        Even without any formal HR training, many managers are forced to deal with complex, and often legally sensitive issues on the job. It is important that every manager familiarize themselves with any HR-related tasks that they might be asked to perform. By understanding these HR-related issues and responsibilities, managers will not only be more well-rounded and knowledgeable, but they will also be better prepared for the realities of the day-to-day operations of the workplace. Some of the most common HR-related issues and responsibilities include: absenteeism, diversity, privacy issues, compensation and benefits, performance reviews, discipline, layoffs, termination, and exit interviews.


        This course includes the following chapters:
        • Chapter 1: Common HR Responsibilities
        • Chapter 2: Discipline and Termination
        What You Will Learn:
        • Solutions to common causes of employee absenteeism and the organizations rights when dealing with the issue
        • The benefits of diversity development and an explanation of how to properly handle discrimination complaints
        • How to protect your employees privacy using the 10 principles of privacy protection and applicable laws
        • An explanation of which forms of compensation and benefits are mandatory and which are discretionary
        • How performance reviews can be used to evaluate and adjust employee behavior
        • Examples of employee behaviour requiring disciplinary action
        • The common reasons for laying off employees and what laws and procedures should be followed throughout the process
        • Specific methods used to terminate employees in a respectful and law abiding way
        • How to design exit interviews that provide an organization with valuable information
          Target Audience:
          • New hire employees
          • New or experienced employees
          • Individuals looking to improve their skills
          • Supervisors
          • Managers and above
          mp105_common_hr_related_issues_and_responsibilities

          Course Code: MP105
          Course Duration: 1 Hour
          Price: $149 CAD - plus applicable taxes


          Click here for volume discounts for this product.

           

          What's included
          • 12 months access to the digital course
          • Delivery via Orion Learning LMS
          • Course handbook, where applicable
          • Course Content
          • Interactive Course Activities
          • Course Assessment
          • Course Certificate
          • Progress Reporting

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          Communicating for Success

          Communicating for success means not only being able to utilize the tools required for meaningful and effective communication, but also understanding how to identify and overcome any barriers that present themselves on a day-to-day basis. Without proper communication, both managers and employees will struggle in their attempts to collaborate or work within a team environment. Consequently, effective communication is one of the foundation elements that support a productive and harmonious workplace. 

          This course includes the following chapters:
          • Chapter 1: Why Effective Listening Is Important
          • Chapter 2: Barriers To Communication
          • Chapter 3: Communication Skills
          What You Will Learn:
          • Organizational outcomes from listening
          • Problems with ineffective listening
          • Hearing versus Listening
          • The communication funnel
          • Communication barriers
          • Effective listening techniques
          • Non-verbal behavior
          • Improving listening
            Target Audience:
            • New hire employees
            • New or experienced employees
            • Individuals looking to improve their skills
            • Team Leads
            • Supervisors
            • Managers and above
            com501_communicating_for_success

            Course Code: COM501
            Course Duration: 1 Hour
            Price: $149 CAD - plus applicable taxes


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            What's included
            • 12 months access to the digital course
            • Delivery via Orion Learning LMS
            • Course handbook, where applicable
            • Course Content
            • Interactive Course Activities
            • Course Assessment
            • Course Certificate
            • Progress Reporting

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            Conflict Resolution Strategies for the Workplace

            Conflict can occur whenever two or more people are required to work together. While it is inevitable that problems will arise, the key to a harmonious workplace lies in understanding how to properly manage and resolve these conflicts. Developing a skill set that can be used to help quell and solve the feelings of anger, resentment, and frustration that are generated by interpersonal conflicts is essential. By the end of this course, the user will have the skills necessary to address and resolve a variety of workplace conflicts.

            This course includes the following chapters:
            • Chapter 1: Understanding Conflict
            • Chapter 2: Conflict Resolution Methods
            • Chapter 3: Managing Conflict
            What You Will Learn:
            • Identifying different types of conflict
            • Benefits and costs of conflict
            • The five stages of conflict
            • The LESCR method
            • The ten commandments of change
            • Anger management
            • Communicating to resolve conflicts
            • Facilitating conflict
              Target Audience:
              • New hire employees
              • New or experienced employees
              • Individuals looking to improve their skills
              • Team Leads
              • Supervisors
              • Managers and above
              con502_conflict_resolution_strategies_in_the_workplace

              Course Code: CON502
              Course Duration: 1 Hour
              Price: $149 CAD - plus applicable taxes


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              What's included
              • 12 months access to the digital course
              • Delivery via Orion Learning LMS
              • Course handbook, where applicable
              • Course Content
              • Interactive Course Activities
              • Course Assessment
              • Course Certificate
              • Progress Reporting

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              Dealing with Change

              Dealing with change can be a difficult task for anyone, but the issue becomes even more complex once you are in a managerial role. As a manager, it is your responsibility to guide your employees through the process of change so that it is as painless and fruitful as possible. Change can bring up feelings of anger, stress, and other negative attitudes in even the best employees, and as a manager it will be your job to help them respond and adapt to change with resilience and resourcefulness. By understanding the cycle of change, the varying reactions to change, and how to deal with anger and stress, you will be able to provide your employees with the guidance and leadership necessary to face even the largest shifts and disruptions in the workplace.


              This course includes the following chapters:
              • Chapter 1: Change in the Workplace
              • Chapter 2: Change Management
              • Chapter 3: Managing Anger, Stress & Attitudes
              What You Will Learn:
              • How to help employees adapt to change
              • The benefits and costs of change
              • The three-step cycle of the change process
              • The process involved in the adaption of change
              • The problems faced by management during times of change
              • The different types of reactions to change and what you can do to manage these
              • The characteristics associated with resiliency to change
              • Strategies that can be used to help employees cope with change
              • How to help employees deal with their anger and stress
              • How to identify and manage negative employee attitudes
                Target Audience:
                • New hire employees
                • New or experienced employees
                • Individuals looking to improve their skills
                • Supervisors
                • Managers and above
                mp102_dealing_with_change

                Course Code: MP102
                Course Duration: 1 Hour
                Price: $149 CAD - plus applicable taxes


                Click here for volume discounts for this product.

                 

                What's included
                • 12 months access to the digital course
                • Delivery via Orion Learning LMS
                • Course handbook, where applicable
                • Course Content
                • Interactive Course Activities
                • Course Assessment
                • Course Certificate
                • Progress Reporting

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                Delegating Effectively

                Delegation involves being able to effectively assign either authority or responsibility for a task to an employee, who will then carry out the assignment efficiently and accurately. This form of task assignment should not simply be the process of a manager/supervisor dumping work on a subordinate, but should rather be the utilization of a variety of individual skills and capabilities in order to get a job done quickly and properly. This course will help you to determine when and to whom to delegate, how to give clear and concise instructions, and the follow-up and feedback process in delegation.


                This course includes the following chapters:
                • Chapter 1: Defining and Understanding Delegation
                • Chapter 2: Getting Ready to Delegate
                • Chapter 3: Delegating
                What You Will Learn:
                • The definition of delegation what it is and what it isnt
                • Some general guidelines for what you should and shouldnt delegate
                • The reasons for which delegation should occur
                • How to determine if a task should be delegated or whether you should just do it
                • Selecting the right person to delegate a task to
                • The importance of preparing for a meeting during which youre going to delegate a task to an employee or employees
                • The key areas of communication to cover when providing instructions to an employee during a delegation meeting
                • The problems that can develop when delegation instructions are not clear
                • How the use of a pre-developed guideline for a delegation meeting will help to ensure that the task to be delegated is understood by the employee taking it on
                • The importance of monitoring the delegated task, using the agreed upon level of authority
                • How and when to provide feedback to an employee to whom you have delegated a task
                  Target Audience:
                  • New or experienced employees
                  • Individuals looking to improve their skills
                  • Supervisors
                  • Managers and above
                  del503_delegating_effectively

                  Course Code: DEL503
                  Course Duration: 1 Hour
                  Price: $149 CAD - plus applicable taxes


                  Click here for volume discounts for this product.

                   

                  What's included
                  • 12 months access to the digital course
                  • Delivery via Orion Learning LMS
                  • Course handbook, where applicable
                  • Course Content
                  • Interactive Course Activities
                  • Course Assessment
                  • Course Certificate
                  • Progress Reporting

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                  Emotions, Attitudes and Stress

                  The role of emotions in the workplace is becoming an increasingly prominent area of study and concern for organizations. There are many studies which support a strong business argument for the improvement of managing employee emotions, attitudes, and stress levels. Unhappy employees are more likely to be neglectful, absent, and less productive than happier ones. This course examines the link between emotions, attitudes, and stress and how these are expressed in the workplace. There is a focus on the development of organizational commitment, emotional intelligence, and effective stress management.


                  This course includes the following chapters:
                  • Chapter 1: Effects on Attitutdes and Workplace Behavior
                  • Chapter 2: Job Satisfaction
                  • Chapter 3: Organizational Commitment
                  • Chapter 4: Workplace Stress
                  What You Will Learn:
                  • Generating positive emotions can be beneficial
                  • Psychological, behavioral, and physiological effects of emotions
                  • How emotions can affect a persons attitudes
                  • How to properly display emotions in the workplace
                  • What emotional intelligence is and how it is displayed
                  • The benefits of having a high degree of emotional intelligence
                  • Factors that contribute to an employees overall job satisfaction
                  • Responses to job dissatisfaction
                  • Rewards and Recognition
                  • Factors that can contribute or detract from workplace commitment
                  • How to build organizational commitment
                  • The difference between positive and negative stress
                  • Psychological consequences of distress in the workplace
                  • Factors that can cause stress in the workplace
                  • Common causes of stress in the workplace
                    Target Audience:
                    • New or experienced employees
                    • Individuals looking to improve their skills
                    • Team Leads
                    • Supervisors
                    • Managers and above
                    emo601_emotions_attitudes_and_stress

                    Course Code: EMO601
                    Course Duration: 1 Hour
                    Price: $149 CAD - plus applicable taxes


                    Click here for volume discounts for this product.

                     

                    What's included
                    • 12 months access to the course
                    • Delivery via Orion Learning LMS
                    • Course handbook, where applicable
                    • Course Content
                    • Interactive Course Activities
                    • Course Assessment
                    • Course Certificate
                    • Progress Reporting

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                    Hiring for Success

                    Ensuring that an organization hires the right person the first time can help save both time and money.  Before the hiring process can even begin, the tasks and responsibilities associated with the position being filled must accurately be identified and agreed upon.  Next, in order to make the correct hiring decisions, management must understand and implement a variety of measures that will help attract and identify the best candidate for the job.  It is these elements that will help managers make the correct hiring decisions the first time rather than wasting time and money on costly hiring errors.


                    This course includes the following chapters:

                    • Lesson 1: Preventing Costly Hiring Mistakes
                    • Lesson 2: The Advertising, Recruitment and Selection Process
                    • Lesson 3: The Interview Process
                    • Lesson 4: Interviewing and Hiring Responsibilities
                    What You Will Learn:
                    • The costs of hiring mistake
                    • How to conduct job analyses and create position profiles
                    • The repercussions of failing to ask proper interview questions
                    • Factors to assess during the hiring process
                    • How to create job advertisements and choose the best form of advertising
                    • The recruiting and selection process
                    • Obstacles to recruiting and hiring
                    • How and why to use a resume screening guide
                    • How to prepare for an interview
                    • How to avoid bias during interview
                    • The different types of interview questions and techniques including behavioral questioning and the critical incident technique
                      Target Audience:
                      • New hire employees
                      • New or experienced employees
                      • Individuals looking to improve their skills
                      • Supervisors
                      • Managers and above
                      pm101_hiring_for_success

                      Course Code: PM101
                      Course Duration: 1 Hour
                      Price: $149 CAD - plus applicable taxes


                      Click here for volume discounts for this product.

                       

                      What's included
                      • 12 months access to the digital course
                      • Delivery via Orion Learning LMS
                      • Course handbook, where applicable
                      • Course Content
                      • Interactive Course Activities
                      • Course Assessment
                      • Course Certificate
                      • Progress Reporting

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                      Interviewing, Hiring, Orientation and Training

                      Although it may seem like you have more than enough responsibilities as a new manager, many workplaces also require that their managers assume a variety of human resource-related roles. These responsibilities may be as basic as hiring new employees, or as complex as dealing with issues related to interviewing, orientation, or training. Furthermore, even the seemingly most straight forward HR-related tasks, such as hiring, is often more involved and complex than originally thought. Related tasks like forecasting, job analysis, the creation of position profiles, decisions related to advertising, and the implementation of an orientation program may also be required.


                      This course includes the following chapters:
                      • Chapter 1: Determining Company Needs
                      • Chapter 2: Finding Candidates
                      • Chapter 3: The Interview Process
                      • Chapter 4: Orientation & Training
                      What You Will Learn:
                      • Common HR-related activities often assigned to non-HR managers
                      • Indexation and extrapolation forecasting methods used to determine staffing needs
                      • How to conduct a skills inventory, job analysis, and position profile
                      • The costs associated with, and alternatives to hiring a new employee
                      • How to create an effective job advertisement
                      • Different methods for advertising an open position
                      • An example of a resume screening guide that can be used to evaluate candidates
                      • The benefits of conducting meaningful job interviews
                      • How the use of behavioural, probing, critical incident technique, and BDI interview questions will help you
                      • How using a candidate rating guide and checking references thoroughly will allow you to hire the best candidate for a job
                      • How a 5-step training cycle can be used to deliver the most relevant and effective training to employees
                      • The different advantages and disadvantages of internal and external trainers
                        Target Audience:
                        • New hire employees
                        • New or experienced employees
                        • Individuals looking to improve their skills
                        • Supervisors
                        • Managers and above
                        mp104_interviewing_hiring_orientation_and_training

                        Course Code: MP104
                        Course Duration: 1 Hour
                        Price: $149 CAD - plus applicable taxes


                        Click here for volume discounts for this product.

                         

                        What's included
                        • 12 months access to the digital course
                        • Delivery via Orion Learning LMS
                        • Course handbook, where applicable
                        • Course Content
                        • Interactive Course Activities
                        • Course Assessment
                        • Course Certificate
                        • Progress Reporting

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                        Making Employees Accountable

                        Any effective manager will tell you that having faith and confidence in his/her employees is essential to running a successful department.  This trust is not created overnight or without significant time and commitment from an organization.  In order to establish employee accountability, an organization itself must be seen as accountable. By creating an environment where accountability is not only praised but expected, a manager can foster and manage an inclusive and secure work environment, which will lead to improved employee morale, productivity, and faith in the organization.


                        This course includes the following chapters:

                        • Chapter 1: Accountability Basics
                        • Chapter 2: Personal & Organizational Accountability
                        • Chapter 3: Managing Accountability
                        What You Will Learn:
                        • What accountability is
                        • A history of accountability
                        • How recent events have further eroded many peoples belief in public accountability
                        • The characteristics of an accountable organization
                        • Ways to foster and enhance the personal accountability of employees
                        • How goals and expectations can improve employee accountability
                        • Strategies for creating and sharing ownership of work with employees
                        • Delegation and how it can be used to strengthen employee accountability
                        • Useful ways to monitor and assess employee accountability
                          Target Audience:
                          • New hire employees
                          • New or experienced employees
                          • Individuals looking to improve their skills
                          • Supervisors
                          • Managers and above
                          pm105_making_employees_accountable

                          Course Code: PM105
                          Course Duration: 1 Hour
                          Price: $149 CAD - plus applicable taxes


                          Click here for volume discounts for this product.

                           

                          What's included
                          • 12 months access to the digital course
                          • Delivery via Orion Learning LMS
                          • Course handbook, where applicable
                          • Course Content
                          • Interactive Course Activities
                          • Course Assessment
                          • Course Certificate
                          • Progress Reporting

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                          Management Preparation

                          Preparing to become a manager can be a difficult and stressful task if you are not properly prepared. Fortunately, there are skills and strategies that can be used to help make the transition less stressful and more successful. By understanding the foundations of successful management, coupled with an understanding of elements like effective leadership styles, conflict resolution methods, and problem solving techniques, even someone with limited supervisory experience can become a successful manager.


                          This course includes the following chapters:
                          • Chapter 1: The Foundation of Successful Management
                          • Chapter 2: Management Skills
                          • Chapter 3: Implementing Management Strategies
                          • Chapter 4: Leadership
                          What You Will Learn:
                          • The managerial benefits of personal mastery, values, and vision
                          • How to foster positive employee mental models and team learning
                          • The five-step process involved in building shared visions
                          • How to break destructive cycles of trust with employees
                          • How to avoid negative responses when implementing change
                          • The benefits of directional and consequential thinking
                          • Useful relationship-building and coaching techniques
                          • A useful explanation of SWOT analysis
                          • Useful strategies for public speaking and communicating with employees
                          • How to use leadership to strengthen your management techniques
                          • The benefits and weaknesses of different leadership techniques
                          • How to challenge, inspire, and encourage your employees
                            Target Audience:
                            • New hire employees
                            • New or experienced employees
                            • Individuals looking to improve their skills
                            • Supervisors
                            • Managers and above
                            mp101_management_preparation

                            Course Code: MP101
                            Course Duration: 1 Hour
                            Price: $149 CAD - plus applicable taxes


                            Click here for volume discounts for this product.

                             

                            What's included
                            • 12 months access to the digital course
                            • Delivery via Orion Learning LMS
                            • Course handbook, where applicable
                            • Course Content
                            • Interactive Course Activities
                            • Course Assessment
                            • Course Certificate
                            • Progress Reporting

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                            Perception

                            Our environment and surroundings give us a lot of information. In fact, it is often too much for our minds to handle at any one time. This is where perception comes in. Using our past experiences and expectations, we categorize and group similar items together to allow for quick thinking and the ability to fill in missing information. However, this can also lead to problems, such as categorical thinking leading to stereotyping. In this course, you will learn about the different problems with the perceptual process and ways you can overcome them.


                            This course includes the following chapters:

                            • Lesson 1: What is Perception?
                            • Lesson 2: Categorical Thinking
                            • Lesson 3: Problems with Perception
                            • Lesson 4: Overcoming Perceptual Problems
                            What You Will Learn:
                            • The process of perception and how to make sense of information
                            • How the perception process allows us to gather, filter, and interpret information, as well as overcome any problems
                            • Selective attention
                            • How information is filtered by various internal and external factors
                            • When assumptions are made
                            • Categorical thinking based on similarity and proximity
                            • How mental models can be used to connect events and develop expectations
                            • How people join groups and organizations to help them define who they are
                            • How categorizing, homogenizing, and differentiating are elements of forming and maintaining a social identity
                            • Stereotyping, or assigning traits to individuals based on their membership in a social group
                            • The difference between a self-serving bias and a fundamental attribution error
                            • The effects of self-fulfilling prophecies in the workplace
                            • How lessons about perception must not only be learned, but also applied
                            • How self-awareness and training can be used to reduce perceptual biases
                            • How understanding your values, beliefs, and prejudices can help reduce your perceptual biases
                            • How meaningful interaction can help reduce perceptual biases
                              Target Audience:
                              • New hire employees
                              • New or experienced employees
                              • Individuals looking to improve their skills
                              • Help desk 
                              • Supervisors
                              • Managers and above
                              per602_perception

                              Course Code: PER602
                              Course Duration: 1 Hour
                              Price: $149 CAD - plus applicable taxes


                              Click here for volume discounts for this product.

                               

                              What's included
                              • 12 months access to the digital course
                              • Delivery via Orion Learning LMS
                              • Course handbook, where applicable
                              • Course Content
                              • Interactive Course Activities
                              • Course Assessment
                              • Course Certificate
                              • Progress Reporting

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                              Performance Management

                              Effective performance management within an organization can help make the difference between a successful and a failing business or department.  By developing effective training and coaching programs, an organization can lay the groundwork for an effective and successful performance management process.  Once these foundations have been established, management needs to ensure that the performance management process is activated, evaluated, and reviewed in such a way as to implement the most useful and productive process possible.  By doing this, management can help ensure that they are getting the most out of their workforce at all times.


                              This course includes the following chapters:

                              What You Will Learn:
                              • Shared Management
                              • The 3 Phases of Shared Management
                              • Setting Employee Goals
                              • The 4 main categories for successful goal setting
                              • Preparing for Performance Management
                              • Choosing the Right Candidate
                              • Training: Classroom Learning
                              • Training Programs
                              • Coaching: Effective Communication
                              • Performance Management and Motivation
                              • The Activation Stage
                              • Ongoing Evaluations
                              • Performance Feedback
                              • Accepting Criticism
                              • Formal Evaluations
                              • Performance Reviews
                              • Fostering Communication
                              • Performance Review Preparation and Follow Up
                              • Performance Review Forms
                                Target Audience:
                                • New hire employees
                                • New or experienced employees
                                • Individuals looking to improve their skills
                                • Supervisors
                                • Managers and above
                                pm104_performance_managment

                                Course Code: PM104
                                Course Duration: 1 Hour
                                Price: $149 CAD - plus applicable taxes


                                Click here for volume discounts for this product.

                                 

                                What's included
                                • 12 months access to the digital course
                                • Delivery via Orion Learning LMS
                                • Course handbook, where applicable
                                • Course Content
                                • Interactive Course Activities
                                • Course Assessment
                                • Course Certificate
                                • Progress Reporting

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                                Power and Influence

                                No matter what your position or title is in an organization, it is important to understand what power and influence are and how to use them. If you feel empowered at work, you are more likely to enjoy your job, be more productive, and not engage in negative office politics. This course presents the basic elements of power, influence, and organizational politics, and examines how these elements are related.

                                This course includes the following chapters:
                                • Chapter 1: Power in Organizations
                                • Chapter 2: Factors Influencing Power
                                • Chapter 3: Influencing Tactics
                                • Chapter 4: Consequences of Power
                                What You Will Learn:
                                • The meaning of power
                                • The different types of power that can influence your workplace
                                • Factors that affect power in the workplace, including substitutability, centrality, discretion, visibility, and social networking
                                • The effect that different types of influence tactics have on power dynamics and work relationships
                                • Influence tactics including:  silent authority, assertiveness, coalitions, upward appeal, information control, persuasion, impression management and ingratiation, and exchange
                                • Employee empowerment and the benefits it brings to the workplace
                                • Different responses to influence tactics based on how the tactic is presented
                                • The impact of organizational and office politics and how to minimize their negative impact
                                Target Audience:
                                • New hire employees
                                • New or experienced employees
                                • Individuals looking to improve their skills
                                • Team Leads
                                • Supervisors
                                • Managers and above
                                pow603_power_and_influence

                                Course Code: POW603
                                Course Duration: 1 Hour
                                Price: $149 CAD - plus applicable taxes


                                Click here for volume discounts for this product.

                                 

                                What's included
                                • 12 months access to the digital course
                                • Delivery via Orion Learning LMS
                                • Course handbook, where applicable
                                • Course Content
                                • Interactive Course Activities
                                • Course Assessment
                                • Course Certificate
                                • Progress Reporting

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                                Structure, Culture and Change

                                Policies and procedures may be implemented for a variety of reasons, but ultimately, no matter why they are in place, it is your job as an employee to know and follow them. In this course, you will learn more about why policies and procedures are important to know and follow for customer service. You will also practice interpreting and following policies and procedures and explore some of the possible consequences of not following them properly.


                                This course includes the following chapters:
                                • Chapter 1: Organizational Structure
                                • Chapter 2: Organizational Culture
                                • Chapter 3: Organizational Change
                                What You Will Learn:
                                • Gaining an understanding of how work is organized and divided up in an organization
                                • Different methods of coordinating labour and when each is most likely used
                                • The functions of organizational culture
                                • How to change and strengthen organizational culture
                                • An introduction to Lewins Force Field Analysis Model and how it relates to organizational change
                                • The importance of minimizing employee resistance to change and some tips on how to accomplish it
                                • Two different approaches to examining how well your organization is handling organizational change
                                  Target Audience:
                                  • New hire employees
                                  • New or experienced employees
                                  • Individuals looking to improve their skills
                                  • Team Leads
                                  • Supervisors
                                  • Managers and above
                                  cul600_structure_culture_and_change

                                  Course Code: CUL600
                                  Course Duration: 1 Hour
                                  Price: $149 CAD - plus applicable taxes


                                  Click here for volume discounts for this product.

                                   

                                  What's included
                                  • 12 months access to the digital course
                                  • Delivery via Orion Learning LMS
                                  • Course handbook, where applicable
                                  • Course Content
                                  • Interactive Course Activities
                                  • Course Assessment
                                  • Course Certificate
                                  • Progress Reporting

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                                  Talent Management

                                  Attracting and retaining talented individuals can be difficult for even the most experienced manager. Drawing in-demand candidates to your firm can help bolster the productivity, prestige, and value of an organization, which means that attracting highly-talented individuals should be a primary concern for the management of any business. Furthermore, many organizations have talented individuals within their ranks that management simply hasn't identified or placed in a role where the employee's talents can be properly used. Management must help ensure that such potential isn't wasted. Finally, once talented individuals from outside the organization have been hired, it is the responsibility of management to ensure that these employees are being utilized effectively.


                                  This course includes the following chapters:

                                  What You Will Learn:
                                  • The concepts of talent management and shared management
                                  • The different elements of emotional intelligence
                                  • What competency models and clusters are
                                  • Methods that can be used to identify and classify talent in the workplace
                                  • Ways to manage talent and motivate employees
                                  • Ways to encourage and foster engagement in the workplace
                                  • How talent within an organization should be assessed and reviewed
                                  • How talent review meetings should be conducted
                                  • The process and rationale for evaluating an existing talent management program
                                  • Example of conducting a Formal Evaluation
                                    Target Audience:
                                    • New hire employees
                                    • New or experienced employees
                                    • Individuals looking to improve their skills
                                    • Supervisors
                                    • Managers and above
                                    pm103_talent_management

                                    Course Code: PM103
                                    Course Duration: 1 Hour
                                    Price: $149 CAD - plus applicable taxes


                                    Click here for volume discounts for this product.

                                     

                                    What's included
                                    • 12 months access to the digital course
                                    • Delivery via Orion Learning LMS
                                    • Course handbook, where applicable
                                    • Course Content
                                    • Interactive Course Activities
                                    • Course Assessment
                                    • Course Certificate
                                    • Progress Reporting

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                                    Team Building

                                    While the benefits to having effective teamwork within the workplace are well known, the methods to achieve this harmonious and cooperative environment can be more challenging to find. Fortunately, this course will help uncover and explain these often elusive strategies. Once the foundations for successful teamwork have been laid, your role as a manager will be made easier and your employees will be more productive. By understanding team types, what makes a good team player, how trust and communication affect teamwork, and learning how to effectively build a team, a supportive and collaborative work environment can be established.


                                    This course includes the following chapters:
                                    • Chapter 1: Foundations of Team Building
                                    • Chapter 2: Team Players
                                    • Chapter 3: Managing Teams
                                    What You Will Learn:
                                    • The benefits/drawbacks of different team formations
                                    • Problems that teams can face and how they can be avoided
                                    • Barriers to communication
                                    • The names and common characteristics of the 4 types of team players
                                    • How to build better teams using forming, storming, norming, and performing
                                    • How the TORI model can aid in team building and management change and what you can do to manage these
                                    • The characteristics associated with resiliency to change
                                    • The value and composition of team contracts
                                      Target Audience:
                                      • New hire employees
                                      • New or experienced employees
                                      • Individuals looking to improve their skills
                                      • Supervisors
                                      • Managers and above
                                      mp103_team_building

                                      Course Code: MP103
                                      Course Duration: 1 Hour
                                      Price: $149 CAD - plus applicable taxes


                                      Click here for volume discounts for this product.

                                       

                                      What's included
                                      • 12 months access to the digital course
                                      • Delivery via Orion Learning LMS
                                      • Course handbook, where applicable
                                      • Course Content
                                      • Interactive Course Activities
                                      • Course Assessment
                                      • Course Certificate
                                      • Progress Reporting

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                                      Team Dynamics

                                      The use of different types of teams and team work, in particular virtual teams, is becoming more prevalent in the workplace. It follows that the concept of team dynamics is an important aspect of organizational behavior. In this course, the advantages and disadvantages of teamwork will be explored. As well, elements of effective teams will be focused on, including the level of interdependence, team size, team composition, team cohesion, team norms, and team trust. You will also learn about the constraints on team decision making and how to overcome them.

                                      What You Will Learn:
                                      • What Teams Are
                                      • Different Types of Teams
                                      • Advantages & Disadvantages of Teams
                                      • Types of Interdependencies
                                      • Sizes of Teams
                                      • Composition of Teams
                                      • Team Lifecycle
                                      • Team Norms
                                      • Team Cohesion
                                      • Team Trust
                                      • Conflict & Constraints in Team Decision Making
                                      • Team Decision Making Strategies
                                        Target Audience:
                                        • New hire employees
                                        • New or experienced employees
                                        • Individuals looking to improve their skills
                                        • Team Leads
                                        • Supervisors
                                        • Managers and above
                                        tea604_team_dynamics

                                        Course Code: TEA604
                                        Course Duration: 1 Hour
                                        Price: $149 CAD - plus applicable taxes


                                        Click here for volume discounts for this product.

                                         

                                        What's included
                                        • 12 months access to the digital course
                                        • Delivery via Orion Learning LMS
                                        • Course Content
                                        • Interactive Course Activities
                                        • Course Assessment
                                        • Course Certificate
                                        • Progress Reporting

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                                        Team Environment and Behaviors

                                        In this course team behaviors and the team environment are discussed. Specific topics covered include the stages of team development, positive team behaviors, team codes of conduct, and communication techniques used by healthy teams. It is important that the team development process and the environment in which teams operate promote collaboration and encouragement. Finally, some clear examples are given of how effective teams behave and communicate.

                                        What You Will Learn:
                                        • The Four Stages of Team Development
                                        • Things To Encourage In A Team
                                        • Team Codes of Conduct
                                        • How Healthy Teams Communicate
                                          Target Audience:
                                          • New hire employees
                                          • New or experienced employees
                                          • Individuals looking to improve their skills
                                          • Team Leads
                                          • Supervisors
                                          • Managers and above
                                          tea401_team_environment_and_behaviors

                                          Course Code: TEA401
                                          Course Duration: 1 Hour
                                          Price: $149 CAD - plus applicable taxes


                                          Click here for volume discounts for this product.

                                           

                                          What's included
                                          • 12 months access to the digital course
                                          • Delivery via Orion Learning LMS
                                          • Course Content
                                          • Interactive Course Activities
                                          • Course Assessment
                                          • Course Certificate
                                          • Progress Reporting

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                                          Time Management for Peak Performance

                                          Regardless of the industry or position, successful leaders understand the importance of effective time management. When faced with competing tasks and simultaneous deadlines, it important that you are able to manage your time successfully. As a leader, if you model good time management and coach your team members in this important skill, you will reduce stress, maintain team focus, and stay in control. This course will teach you how to identify important tasks, avoid procrastination, set achievable goals, organize your work space, prioritize to improve productivity, improve your scheduling, and delegate effectively.

                                          What You Will Learn:
                                          • Time Wasters
                                          • Procrastination
                                          • Combating Procrastination
                                          • Setting Goals
                                          • Organizing Computer Files and Email
                                          • Delegating
                                          • Levels of Authority
                                          • Just Saying 'No'
                                            Target Audience:
                                            • New hire employees
                                            • New or experienced employees
                                            • Individuals looking to improve their skills
                                            • Team Leads
                                            • Supervisors
                                            • Managers and above
                                            tm101_time_management_for_peak_performance

                                            Course Code: TM101
                                            Course Duration: 1 Hour
                                            Price: $149 CAD - plus applicable taxes


                                            Click here for volume discounts for this product.


                                            What's included

                                            • 12 months access to the digital course
                                            • Delivery via Orion Learning LMS
                                            • Course Content
                                            • Interactive Course Activities
                                            • Course Assessment
                                            • Course Certificate
                                            • Progress Reporting

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                                            Using Motivational Training

                                            Ensuring that an organization hires the right person the first time can help save both time and money.  Before the hiring process can even begin, the tasks and responsibilities associated with the position being filled must accurately be identified and agreed upon.  Next, in order to make the correct hiring decisions, management must understand and implement a variety of measures that will help attract and identify the best candidate for the job.  It is these elements that will help managers make the correct hiring decisions the first time rather than wasting time and money on costly hiring errors.

                                            This course includes the following chapters:
                                            • Chapter 1: The Nature of Motivation
                                            • Chapter 2: Goals & Values
                                            • Chapter 3: Motivational Environments & Motivating Jobs
                                            What You Will Learn:
                                            • Motivational Techniques
                                            • Hierarchy of Motivational Needs
                                            • Motivational versus Maintenance Factors
                                            • Personal Motivators
                                            • Setting Goals: SMART Method
                                            • Setting & Developing Goals
                                            • Comparing Values
                                            • Values in the Workplace
                                            • The Effect of Positive and Negative Feedback
                                            • Creating a Motivational Environment
                                            • Expectatncy Theory
                                            • Aspects of a Motivating Job
                                            • Examples of ways to create Job Motivation
                                              Target Audience:
                                              • New hire employees
                                              • New or experienced employees
                                              • Individuals looking to improve their skills
                                              • Supervisors
                                              • Managers and above
                                              pm102_using_motivational_training

                                              Course Code: PM102
                                              Course Duration: 1 Hour
                                              Price: $149 CAD - plus applicable taxes


                                              Click here for volume discounts for this product.

                                               

                                              What's included
                                              • 12 months access to the digital course
                                              • Delivery via Orion Learning LMS
                                              • Course handbook, where applicable
                                              • Course Content
                                              • Interactive Course Activities
                                              • Course Assessment
                                              • Course Certificate
                                              • Progress Reporting

                                              ISSA Logo