Information Technology Infrastructure Library
This accredited multimedia training suits beginners to ITIL and provides everything required to pass the ITIL Foundation exam. The course takes approximately 10 study hours - then you're ready to book your exam.
You will gain knowledge of the internationally recognised Best Practice terminology, structure, basic concepts and the core principles of ITIL practices for Service Management to fully prepare you for the ITIL Foundation examination. This course is ITIL version 4.
What You Will Learn:Session 1 Overview of ITIL & Service Management
- Objectives of course
- What is Service Management?
- What are services?
- Early history of ITIL and the future of ITIL?
- ITIL examination bodies
- Complimentary standards and publications
- Why is good practice needed?
- Benchmarking Overview of the ITIL Service Lifecycle stages
- Functions, processes and roles explained
- Topic quiz
- Session objectives including an overview and introduction to Service Strategy
- Key concepts within Service Strategy
- The Service Portfolio and the Service Catalogue
- Topic quiz
- Service Strategy processes
- Components of value and value creation
- Service Portfolio management process and roles
- Demand management process and roles
- Generic roles, Service Owner, Process Owner, Process Manager, Process Practitioner, Product Manager and the Business Relationship Manager role
- Overview of Service Design
- Topic quiz
- Supplier and Service Level management
- Service Catalogue management
- Availability management Information
- Security management
- Capacity management
- IT Service Continuity management
- Design coordination
- Overview of the Service Transition stage of the Service Lifecycle
- Topic quiz
- Service Transition processes
- Roles involved with Service Transition activities
- Session summary
- Overview of the Service Operation stage of the Service Lifecycle
- Topic quiz
- Incident management process, problem management, event management, request fulfillment, access management methods, activities and tools, generic process activities
- Service desk and other functions
- Session summary
- Overview of the Continual Service Improvement stage of the Service Lifecycle
- CSI tools and techniques including the Deming cycle, CSI model and the CSI register
- 7 Step Improvement process model
- Roles involved in CSI
- Session summary
- Objectives for use of technology and tools
- Tool evaluation and tool selection process considerations
- Tools and technology across the Service lifecycle stages
- Session summary
Session 9 Exam simulator
Target Audience:
- Anyone who requires a basic understanding of the ITIL Framework and how it may be used to enhance the quality of IT Service Management within an organisation.
- IT Professionals that are working within an organisation that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme.
Course Code: ILITIL
Course Duration: Approximately 10 Hours
Price: $995 CAD - plus applicable taxes
Click here for volume discounts for this product.
What's included
- 3 months access to the digital course
- Delivery via Orion Learning LMS
- Course Content
- Interactive Course Activities
- Progress Reporting
- ITIL Foundation exam
- To see a demo of this course, click HERE
Software Testing Foundation
A fully interactive multimedia based course designed for Companies and Individuals wishing to achieve Foundation level certification in the BCS/ISTQB Foundation qualification
This Foundation level qualification is also appropriate for anyone who wants a basic understanding of software testing, such as project managers, quality managers, software development managers, business analysts, IT directors and management consultants. Holders of the Foundation Certificate will be able to go on to a higher level software testing qualification.
Benefits:
- The course uses interaction, animation and voice to take the student through the syllabus, and prepare for the Foundation exam. Students can stop, review and test themselves on their knowledge at any stage. Acronyms and abbreviations become easier to understand and the online delivery offers cost effective on demand training for any level of student at any time.
- The course includes an interactive multimedia BCS Foundation exam simulator, exclusive to our customers which is invaluable in preparing for the exam.
- Full tutor support (via email) is available to all digital learning participants for the duration of their study.
What You Will Learn:
This course consists of four complementary modules:
Module 1 Introduction Module
Module 2 Fundamentals of Testing
- 2.1 Why is testing necessary?
- 2.2 What is testing?
- 2.3 General testing principles
- 2.4 Expected Results
- 2.5 Exit, Completion, and Closure or Acceptance criteria
- 2.6 Fundamental test process
- 2.7 The Psychology of Testing
- 3.1 Software development models
- 3.2 Test levels
- 3.3 Functional and Structural Testing
- 3.4 Non Function System Testing
- 3.5 Re Testing and Regression Testing
- 3.6 Maintenance Testing
- 4.1 Reviews and the Test Process
- 4.2 Phases of a Formal Review
- 4.3 Static analysis using tools
- 5.1 Identifying test conditions and designing test cases
- 5.2 Categories of test design techniques
- 5.3 Equivalence Partitioning
- 5.4 Boundary Value Analysis
- 5.5 Decision Table Testing
- 5.6 State Transition Testing
- 5.7 Use case testing
- 5.8 Path Testing
- 5.9 Statement Testing
- 5.10 Branch/Decision Testing
- 5.11 Error-Guessing
- 5.12 Exploratory Testing
- 5.13 Choosing Test Techniques Module
- 6.1 Test Organisation
- 6.2 Test Planning
- 6.3 Test Estimation
- 6.4 Test Approaches (strategies)
- 6.5 Test progress monitoring and control
- 6.6 Configuration Management
- 6.7 Risk and Testing
- 6.8 Incident management
- 7.1 Types of test tool
- 7.2 Effective use of tools: potential benefits and risks
- 7.3 Introducing a tool into an organisation
Target Audience:
- Project managers
- Quality managers
- Software development managers
- Business analysts
- IT directors
- Management consultants.
Course Code: ILSTF
Course Duration: 10 Hours
Price: $995 CAD - plus applicable taxes
Click here for volume discounts for this product.
What's included
- 3 months access to the digital course
- Delivery via Orion Learning LMS
- Course Content
- Interactive Course Activities
- Progress Reporting
Demo
- To see a demo of the Foundation course, click HERE
Software Testing Intermediate
The certificate is the next level of competency in software testing after the Beginner level and covers everything required by the BCS syllabus, with the emphasis on helping delegates to understand, remember and apply knowledge and applicable skills.
Achieving a pass in this certificate provides evidence that the candidate has proven analytical ability, having gained knowledge and practical skills in the key topics required for practising software testing.
Benefits:
Target Audience:
Benefits:
- This certificate provides a valuable route between Software Testing Beginner and Advanced certification levels. The course uses interaction, animation and voice to take the student through the syllabus, and prepare for the Intermediate exam.
- Students can stop, review and test themselves on their knowledge at any stage.
- Acronyms and abbreviations become easier to understand and the Online delivery offers cost effective on demand training for any level of student at any time.
- The course includes an interactive multimedia BCS Foundation exam simulator, exclusive to our customers which is invaluable in preparing for the exam.
- Full tutor support (via email) is available to all digital learning participants for the duration of their study.
This course consists of four complementary modules:
Module 1 Introduction Module
Module 2 Fundamentals of Testing
- 2.1 Why is testing necessary?
- 2.2 What is testing?
- 2.3 General testing principles
- 2.4 Expected Results
- 2.5 Exit, Completion, and Closure or Acceptance criteria
- 2.6 Fundamental test process
- 2.7 The Psychology of Testing
- 3.1 Software development models
- 3.2 Test levels
- 3.3 Functional and Structural Testing
- 3.4 Non-Function System Testing
- 3.5 Re-Testing and Regression Testing
- 3.6 Maintenance Testing
- 4.1 Reviews and the Test Process
- 4.2 Phases of a Formal Review
- 4.3 Static analysis using tools
- 5.1 Identifying test conditions and designing test cases
- 5.2 Categories of test design techniques
- 5.3 Equivalence Partitioning
- 5.4 Boundary Value Analysis
- 5.5 Decision Table Testing
- 5.6 State Transition Testing
- 5.7 Use case testing
- 5.8 Path Testing
- 5.9 Statement Testing
- 5.10 Branch/Decision Testing
- 5.11 Error-Guessing
- 5.12 Exploratory Testing
- 5.13 Choosing Test Techniques Module
- 6.1 Test Organisation
- 6.2 Test Planning
- 6.3 Test Estimation
- 6.4 Test Approaches (strategies)
- 6.5 Test progress monitoring and control
- 6.6 Configuration Management
- 6.7 Risk and Testing
- 6.8 Incident management
- 7.1 Types of test tool
- 7.2 Effective use of tools: potential benefits and risks
- 7.3 Introducing a tool into an organisation
Target Audience:
- Project managers
- Quality managers
- Software development managers
- Business analysts
- IT directors
- Management consultants
Course Code: ILSTI
Course Duration: 10 Hours
Price: $995 CAD - plus applicable taxes
Click here for volume discounts for this product.
What's included
- 12 months access to the digital course
- Delivery via Orion Learning LMS
- Course Content
- Interactive Course Activities
- Progress Reporting
Demo
- To see a demo of the Intermediate course, click HERE
